Privacy Policy

Privacy Policy

Who are we?

In this Privacy Policy, the terms “Aioi NZ” (or “we”, “us” or “our”) refers to:

  • Aioi Nissay Dowa Management New Zealand Limited; and
  • Aioi Nissay Dowa Insurance Company, Limited.

Aioi Nissay Dowa Insurance Company Limited is a licensed insurer in New Zealand under the Insurance (Prudential Supervision) Act 2010.

Aioi NZ is part of the Toyota Network which includes:

  • Toyota New Zealand
  • Toyota Finance New Zealand Limited
  • Authorised Toyota Dealers in New Zealand; and
  • Aioi Nissay Dowa Insurance Company Limited trading as "Toyota Insurance".

We understand that your personal information is important to you and we value your trust. This Privacy Policy outlines how we collect, hold, use and disclose your personal information. We are bound by the Privacy Act 2020.

What personal information do we collect and hold?

The personal information we collect and/or hold about you and other individuals (such as your spouse, partner or children) will depend on the nature of your dealings with us and may include but is not limited to:

  • name, date of birth, gender and licence information
  • contact details such as address and phone number(s)
  • payment details
  • vehicle and servicing details including registration and your Toyota dealer
  • finance details such as financial, insurance or credit information including employment details and history
  • information collected from marketing campaigns, product research and customer surveys
  • any publicly available information that you post or publish or interactions with us via social media.
Whom we may collect your personal information from?

We may collect your personal information directly from you or from our entities. Our entities include:

  • our agents and distributors of our products and services
  • The Toyota Network, and their agents, other insurance companies and finance companies (if noted on your policy documents)
  • our service providers e.g. assessors, repairers, suppliers, marketing and research organisations, subcontractors, IT providers, payment service providers, investigators
  • external parties e.g. credit providers, other insurers to recover monies, medical practitioners or other professional experts when handling your claim, statutory authorities, government departments, insurance reference bureaus, the Insurance and Financial Services Ombudsman (IFSO) and anyone authorised to handle your policy on your behalf our agents or contractors which perform a particular function or service on our behalf.
Waka Kotahi's Motor Vehicle Register

We may obtain the name and address of vehicle owners from Waka Kotahi's Motor Vehicle Register to assess and verify motor vehicle claim information, contact parties involved in accidents with our insured customers, and resolve any financial matters (such as verifying entitlements to make). Any person can notify the Registrar that they do not wish to have their name(s) and address(es) made available under an authorisation. For more information, read the 'Authorised Access to Certain Names and Addresses Held on the Motor Vehicle Register' Gazette notice dated 21 September 2022.

Why do we collect, hold, use and disclose personal information?

Aioi NZ collects, holds, uses and discloses your information for a variety of purposes including, but not limited to:

  • identify you
  • assess any application for insurance cover, including credit information and terms on which cover may be offered
  • administer and resolve claims that you make
  • any purpose which we notify you about when we collect your information or to which you have provided your consent
  • deal and respond to your enquiries such as consider and assess your application for a product or service, provide customer assistance and renewal of insurance
  • respond to your concerns or complaints
  • provide you with an integrated experience across the entities we do business with
  • maintain and improve our products and services including audit and training
  • manage and enhance customer data, assess your interest in our products and services, and conduct customer research or satisfaction surveys
  • comply with our legal obligations, assist government and enforcement bodies or regulators, or where otherwise required or authorised by or under law, or an order of a court or tribunal and
  • any purpose permitted by law.
Providing someone else’s personal information:

If you provide us with personal information about another person (such as a joint vehicle owner, authorised driver or contact person), please tell them about this policy so they are aware that you have provided their information to us and that they can read this policy to understand how their information will be handled.

How do we collect personal information?

We may collect personal information about you directly from you or through others, including our entities as outlined above. Collection of personal information occurs when you complete an online form enquiring about motor or personal protection insurance or to pay a renewal online or when you contact or interact with us whether in person, by email, phone, SMS or other forms of communication, or via our website or social media or when you participate in our surveys.

What happens if you don’t give us your personal information?

If we ask for your personal information and you don’t give it to us, we may not be able to provide you with any, some, or all of the features of our products and services available to you. We may not be able to accept or process a claim or make claim payments.

Who do we disclose your information to?

We may share your information within the Toyota Network to provide an integrated customer experience across our Network.

Where we disclose your personal information to any of our entities listed under “Whom we may collect your personal information from?” they will only be authorised by us to use that information and disclose to other entities listed under “Whom we may collect your personal information from”.

We will provide your personal information to a third party if required by law. If necessary, we may also disclose your personal information to a third party when processing a claim, confirming information, administering this policy and where customer research is conducted by us or on our behalf.

Our entities and external parties under “Whom we may collect your personal information from?” may have their own Privacy Policy that contains information about their privacy practices and how you can access any personal information they hold about you, seek correction of it or make a complaint about a breach of the Privacy Act 2020.

Storing your personal information

We may hold information about you in digital and paper forms. Your personal information is stored securely by us and/or our entities, or with any supplier with whom we have a contractual arrangement. We take reasonable steps to protect your information from misuse, loss, interference, and from unauthorised access, modification or disclosure. Some of the ways we protect your information include:

  • External and internal premises security
  • Restricting access to your information only to personnel who need it to perform their functions
  • Utilising and maintaining information security applications to prevent unauthorised access or damage to electronically stored information, such as requiring identifiers and passwords, firewalls and anti-virus software
  • Maintaining physical security over paper records.
Disclosing your information Overseas

We may disclose your information to organisation located overseas. These include:

  • our related companies in Japan and elsewhere in the world; or
  • our service providers that are located or hold data overseas including in the USA, Australia, Singapore, the UK and Sweden.
Accessing and correcting your information

You can access and request the correction of information we hold about you by contacting us. We rely on the information that we hold about you to provide our products and services to you, and to perform our business functions. Therefore, it is very important that the information we hold is accurate, complete, up to date and relevant. This means that, from time to time, we may ask you if your information is still accurate and up to date. If you find that any information that we hold about you is incorrect, you should contact us immediately and we will take reasonable steps to correct it.

Write to us:

Aioi Nissay Dowa Management NZ Ltd

PO Box 17-504


Auckland 1546.

Call us:  09 394 9000
Email us by clicking on:

Contact us


Sometimes we might not be able to provide some of your personal information. If this happens, we will tell you why.

Resolving concerns

If you believe that your privacy has been compromised, or if you feel that we have breached the privacy laws, you are entitled to make a complaint. Complaints can be made by contacting the person or department you were dealing with, or by contacting us using our contact details set out above.

We will do our best to resolve complaints promptly and fairly, however if you are not satisfied, you can contact the Privacy Commissioner, using the following methods:

Phone: 0800 803 909 (from 8.30am to 5pm, Monday to Friday)

Privacy Commissioner

PO Box 10094

The Terrace

Wellington 6143

Policy Changes

We encourage you to review this policy on a regular basis as it may be updated in the future. Please contact us if you have any questions.


We may change this Privacy Policy at any time by publishing the amended version on our website.

Online Privacy Statement

This Online Privacy Statement applies to this website, located at Aioi NZ which is operated and managed by us for us and our related entities. This Online Privacy Statement supplements and should be read in conjunction with our Privacy Policy.

Whenever you visit or interact with an Aioi NZ website or other online platform of ours, we, as well as any third-party service provider and/or advertiser, may use a variety of technologies that automatically or passively record information about how the platform is accessed and used.

Usage Information may include:

  • your IP address or other unique identifier for the device used to access a platform
  • browser type, device type (computer, mobile phone, tablet or other device), operation system, application version, date and time of visit and pages viewed
  • preceding page views and your use of features or applications on the platform such as interactions with connections or groups.

Usage information helps us keep our platforms relevant to users and allows us to tailor content to a user’s interests. Usage information is generally non-identifying, but if we associate it with you as a specific and identifiable person, we will treat it as personal information.

For web-based interactions TLS (Transport Layer Security) or SSL (Secure Sockets Layer) network protocols are used to encrypt and protect data communications between your device and our web server.

We may use device identifiers to help us administer platforms, diagnose problems with our servers, analyse trends, observe platform usage and activity over time, help identify you and your interactions, and gather broad demographic information for aggregate use.

We do not sell, trade, lease or rent any personally identifiable information.

If you subscribe to our email messaging service, we will only ask you to provide your email address so that we can email to you the information you have requested. In every email sent, you are given the option to discontinue the service so as not to receive further emails.

Contact us:

Please click here to contact us if you have any queries regarding our approach to privacy.