Formal Complaints
If you have a concern
Talk to us first
We're committed to providing you with the highest standard of service. If you have a concern with any aspect of our service or a decision we have made, please bring it to our attention by contacting us:
| Phone number: | 09 920 6533 |
Our internal review panel
If our Customer Services team have been unable to resolve your problem, you can make a formal complaint in writing to:
| Address: | Aioi NZ Complaints Review Panel |
| PO Box 17504 | |
| Greenlane | |
| Auckland 1546 | |
| Click on this link to lodge a complaint: | Contact us |
If our internal process has not worked for you
If the matter is not resolved to your satisfaction by our internal review panel, you can ask the Insurance and Financial Services Ombudsman (IFSO) to review your complaint. IFSO is an external dispute resolution scheme which you have free access to. Please refer to their website www.ifso.co.nz for further details of this service.