Privacy Statement
This Privacy Statement applies to Mitsui insurance products, services and websites operated by Aioi NZ or on our behalf.
Who are we?
In this Privacy Statement, the terms “Aioi NZ” (or “we”, “us” or “our”) refers to:
Aioi Nissay Dowa Management New Zealand Limited; and
Aioi Nissay Dowa Insurance Company, Limited.
Aioi Nissay Dowa Insurance Company Limited is a licensed insurer in New Zealand under the Insurance (Prudential Supervision) Act 2010.
Aioi NZ works with approved partner networks in New Zealand, including:
Mitsui Network: Aioi Nissay Dowa Management New Zealand Ltd, Mitsui & Co NZ Limited
In this Privacy Statement, references to the relevant partner network for the product or brand mean the network connected with the product, policy, claim or service you are dealing with.
How we collect, use and share personal information
We usually collect personal information directly from you.
We may also collect information about you from other people or organisations involved with your policy, claim, enquiry, complaint, or other matters.
This Privacy Statement explains what information we collect, why we collect it, who we might share it with, and how you can contact us.
What information we may collect
The information we collect depends on how you interact with us. It may include:
Identity and contact details, such as your name, address, phone number, email address, date of birth and driver’s licence details
Policy, vehicle and finance details
Claim, repair and assessment information
Payment details and where relevant, bank account details
Information about support needs or people authorised to act on your behalf
Medical, health or other expert information, where relevant to a claim
Publicly available information relevant to your policy or claim
Where we may get it from
We may receive information from:
You and people authorised to act on your behalf
The relevant partner network for the product or brand, and its agents or contractors
Our service providers and approved partners who help us administer policies, claims and related services
Repairers, assessors, suppliers, towing or storage providers, finance companies, payment providers, investigators, other insurers, medical practitioners and other experts involved in the matter
Statutory authorities, government agencies, dispute resolution schemes and public registers, courts or tribunals, where required or permitted by law
Other people connected with a policy or claim, such as drivers, vehicle owners, witnesses or third-party claimants
Your parent or legal guardian, if you are under 18 years old
Waka Kotahi's Motor Vehicle Register
We may obtain the name and address of vehicle owners from Waka Kotahi's Motor Vehicle Register to:
Assess and verify motor vehicle claim information
Contact parties involved in accidents with our insured customers
Resolve related claim, recovery and financial matters
Any person can notify the Registrar that they do not wish to have their name(s) and address(es) made available under an authorisation. For more information, read the 'Authorised Access to Certain Names and Addresses Held on the Motor Vehicle Register' Gazette notice dated 21 September 2022.
Why we collect, hold, use and disclose personal information
Aioi NZ collects, holds, uses and discloses your information for a variety of purposes including, but not limited to:
Provide a quote, issue and manage insurance policies.
Confirm identity and verify information
Manage, investigate and settle claims
Arrange repairs and other services
Recover money we are entitled to
Respond to complaints and disputes
Protect customers, prevent fraud or misrepresentation
Investigate suspected fraud or misrepresentation
Meet legal and regulatory obligations
Maintain and improve our products and services, including customer research, audit and training
Contact you and provide customer assistance
Do anything else we tell you about when we collect your information, or that is otherwise permitted by law.
Who we may share it with
Depending on the situation, we may share personal information with:
People authorised to act on your behalf
The relevant partner network for the product or brand, where needed to provide the product or service
Our service providers and approved partners who help us administer policies, claims and related services
Repairers, assessors, suppliers, towing or storage providers, finance companies, payment providers, investigators, other insurers, medical practitioners and other experts involved in the matter
Statutory authorities, government agencies, dispute resolution schemes and public registers, courts or tribunals, where required or permitted by law
Any other person where disclosure is required or authorised by law, or reasonably necessary for administering a policy, claim, complaint, dispute or recovery
Providing someone else’s personal information
If you provide us with personal information about another person (such as a joint vehicle owner, authorised driver or contact person), please tell them about this statement so they are aware you have provided their information to us and they can read this statement to understand how their information will be handled.
When you provide their information to us, you confirm that you have authority to disclose their information and allow us to collect, hold, use and share the information in line with this Privacy Statement.
What happens if you do not give us your personal information
If we ask for your personal information and you do not give it to us, we may not be able to provide you with any, some, or all the features of our products and services available to you. We may not be able to accept or process a claim or make claim payments.
How we notify you about indirect collection
If we collect your personal information from another, we will take reasonable steps to inform you. We will let you know that we have collected your information, the reasons for collection, who may receive it, who holds it, and your rights to access and correct your information.
We may notify you through this Privacy Statement, an application or claim form, policy documents, letters, emails, SMS messages, online portal notices, phone scripts, or notices provided by another organisation on our behalf, provided the notice clearly identifies us.
Depending on the situation, we may notify you before collecting your information, or as soon as reasonably practicable afterward.
Storing your personal information
We may hold information about you in digital and paper forms. Your personal information is stored securely by us and/or our entities, or with any supplier with whom we have a contractual arrangement. We take reasonable steps to protect your information from misuse, loss, interference, and from unauthorised access, modification or disclosure. Some of the ways we protect your information include:
External and internal premises security
Restricting access to your information only to personnel who need it to perform their functions
Utilising and maintaining information security applications to prevent unauthorised access or damage to electronically stored information, such as requiring identifiers and passwords, firewalls and anti-virus software
Maintaining physical security over paper records
Disclosing your information overseas
We may disclose your information to organisation located overseas. These include:
Our related companies in Japan and elsewhere in the world; or
Our service providers that are located or hold data overseas including in the USA, Australia, Singapore, the UK and Sweden.
Your rights
You can ask us for access to the personal information we hold about you.
You can ask us to correct your personal information if you believe it is incorrect.
Where we do not amend the information you requested, you may ask for it to be documented on your records.
Write to us:
Call us:
Email us by clicking on:
Aioi Nissay Dowa Management NZ Ltd
PO Box 17-504, Greenlane, Auckland 1546
09 394 9000
Sometimes we might not be able to provide some of your personal information. If this happens, we will tell you why.
Resolving concerns
If you believe that your privacy has been compromised, or if you feel that we have breached the privacy laws, you are entitled to make a complaint. Complaints can be made by contacting the person or department you were dealing with, or by contacting us using our contact details set out above.
We will do our best to resolve complaints promptly and fairly. However if you are not satisfied, you can contact the Privacy Commissioner using the following methods:
Phone:
Mail:
Email:
Website:
0800 803 909 (from 10:00am to 3:00pm, Monday to Friday)
Privacy Commissioner, PO Box 10094
The Terrace, Wellington 6143.
Statement changes
We encourage you to review this statement on a regular basis as it may be updated in the future. Please contact us if you have any questions.
Online Privacy Statement
This Online Privacy Statement applies to this website, located at Aioi NZ which is operated and managed by us, for us and our related entities.
Whenever you visit or interact with an Aioi NZ website or other online platform of ours, we, as well as any third-party service provider and/or advertiser, may use a variety of technologies that automatically or passively record information about how the platform is accessed and used.
Usage Information may include:
Your IP address or other unique identifier for the device used to access a platform
Browser type, device type (computer, mobile phone, tablet or other device), operation system, application version, date and time of visit and pages viewed
Preceding page views and your use of features or applications on the platform such as interactions with connections or groups
Usage information helps us keep our platforms relevant to users and allows us to tailor content to a user’s interests. Usage information is generally non-identifying, but if we associate it with you as a specific and identifiable person, we will treat it as personal information.
For web-based interactions TLS (Transport Layer Security) or SSL (Secure Sockets Layer) network protocols are used to encrypt and protect data communications between your device and our web server.
We may use device identifiers to help us administer platforms, diagnose problems with our servers, analyse trends, observe platform usage and activity over time, help identify you and your interactions, and gather broad demographic information for aggregate use.
We do not sell, trade, lease or rent any personally identifiable information.
If you subscribe to our email messaging service, we will only ask you to provide your email address so that we can email you the information you have requested. You will be given the option to unsubscribe from receiving any further marketing emails.
Contact us
Please click here to contact us if you have any queries regarding our approach to privacy.